Top Questions 5

• Shouldn't I first test the mattress in person before purchasing it?
• What payment methods can I pay with?
• How does the delivery process work?
• How do I start the return process to get my refund?
• How long is the warranty period?

Emma Products 5

• Shouldn't I first test the mattress in person before purchasing it?
• Can I use an electric blanket?
• Do I need to flip and ventilate the mattress?
• How can I wash my Emma products?
• Does the Emma mattress require a special slat frame?

My Orders & Account 6

• How do I cancel my order?
• What should I do if I ordered the wrong size?
• How do I change/edit my order?
• What will I get in the package?
• How long does it take for the mattress to be ready for use after unpacking?

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Purchase & Discounts 5

• What payment methods can I pay with?
• Can I order by phone?
• Can I buy at a physical store?
• Where/how can I use my discount/coupon code?
• What if my discount code doesn't work?

Delivery 9

• How does the delivery process work?
• What are the shipping costs?
• How long does the delivery take?
• What if I'm not at home during the standard delivery time?
• How about accessories?

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Returns & Refunds 7

• What happens to the gift if I want to return my mattress?
• What if I ordered the wrong size?
• How do I start the return process to get my refund?
• Must the returned mattress be in good condition?
• Do I need to keep the product box for return?

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Trial and Guarantee 6

• How long is the warranty period?
• How does the sleep trial work?
• Terms and Conditions of the Sleep Trial
• When does the sleep trial start?
• Does the mattress have to stay in the plastic wrap during the trial?

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Contact Us 1

• How do I contact customer service?