Top Questions

Top Questions

Shouldn't I first test the mattress in person before purchasing it?
We believe that our mattresses provide the perfect night's sleep for 99% of our customers. The mattress industry is aimed at confusing customers with ex...
Tue, 12 Sep, 2023 at 11:14 AM
What payment methods can I pay with?
Credit card: You can pay securely on our website with all major credit cards (Visa, MasterCard). Your credit card data is encrypted via a safe SSL-method. ...
Tue, 12 Sep, 2023 at 11:19 AM
How does the delivery process work?
Once your order has been successfully placed, we'll process your order as soon as possible. Generally, you'll receive your packages all in one deliv...
Tue, 12 Sep, 2023 at 11:19 AM
How do I start the return process to get my refund?
If you want to return your mattress during the 100-day trial, simply e-mail (support@emma-mattress.hk) or call our customer service team (+852 5808 0220) an...
Tue, 12 Sep, 2023 at 11:20 AM
How long is the warranty period?
We offer a 15-year warranty on dimensional stability and durability of the core materials of our mattress products (Warranty is excluded for Emma Smart and ...
Tue, 12 Sep, 2023 at 11:23 AM