Once your order has been successfully placed, we'll process your order as soon as possible. Generally, you'll receive your packages all in one delivery unless under special circumstances which we will call to notify you.
One day prior to the delivery, you'll receive a call to schedule your preferred time. As such, please ensure that the contact number you provide is accurate. If you will not be in town during the delivery period, we ask that you provide a second contact person number. If our logistic partner is unable to contact you, your mattress will not be delivered the next day. If that's the case, please contact us. Our standard delivery takes place between 9 am to 6 pm, from Monday to Friday. If you're unavailable on the weekdays, we'll be able to arrange for the package to be delivered to you on Saturday. Alternatively, you can have your lobby receptionist sign the delivery for you. If you choose to do so, please contact us in advance so that we can notify our partner to leave your package at the reception and to confirm your authorization.
If none of those options can meet your needs, we may be able to schedule a night time delivery for you. If you do require this service, please inform us in advance. However, we cannot guarantee that this service can be provided each time.
Please note that if you'd agreed on a delivery date and time with our logistic partner and decided to change afterwards, there would be an additional charge of not less than $450 HKD.
To avoid this, please contact our logistic partner or our customer support at 5808 0220 as soon as possible.