Trial and Guarantee

Trial and Guarantee

How long is the warranty period?
We offer a 15-year warranty on dimensional stability and durability of the core materials of our mattress products (Warranty is excluded for Emma Smart and ...
Tue, 12 Sep, 2023 at 12:07 PM
How does the sleep trial work?
It's simple. You can test the Emma mattress for 100 days to decide whether or not you are satisfied with our product. If you realize that Emma is not th...
Mon, 26 Feb, 2024 at 8:07 AM
Terms and Conditions of the Sleep Trial
The 100-day trial period begins on the date of receipt. The 100-day trial is only available in Hong Kong. Kindly be advised that the completion of t...
Fri, 14 Jun, 2024 at 7:47 AM
When does the sleep trial start?
It starts on the day of delivery. From the day you receive your Emma Mattress, you can test it risk-free for 100 days.
Tue, 12 Sep, 2023 at 12:09 PM
Does the mattress have to stay in the plastic wrap during the trial?
No, it doesn’t. We want you to have the best sleep possible and that should not include sleeping on noisy plastic. However, please take a photo of the mattr...
Tue, 12 Sep, 2023 at 12:10 PM
How can I return my mattress during the trial?
If you are unhappy with your Emma product, just contact our customer service at +852 5808 0220, via e-mail at support@emma-mattress.hk, or contact us on the...
Tue, 20 Feb, 2024 at 7:32 AM