How does the delivery process work?
Once your order has been successfully placed, we'll process your order as soon as possible. Generally, you'll receive your packages all in one deliv...
Tue, 12 Sep, 2023 at 11:53 AM
What are the shipping costs?
Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs.
Tue, 12 Sep, 2023 at 11:53 AM
How long does the delivery take?
If an order is placed before 12 noon Monday to Friday, your order will arrive the next working day (except remote areas) between 9-6pm. If you order your ma...
Tue, 12 Sep, 2023 at 11:54 AM
What if I'm not at home during the standard delivery time?
Our standard delivery takes place between 9 am to 6 pm, from Monday to Friday. If you're unavailable on the weekdays, we'll be able to arrange for t...
Tue, 12 Sep, 2023 at 11:54 AM
How about accessories?
If you have your accessories bought with Emma Mattress, you can enjoy free next day delivery for all your products. If you purchase a single accessory, we w...
Tue, 12 Sep, 2023 at 11:55 AM
How many deliveries do I get when I order more than one product?
Generally, you'll receive all your products in one delivery, except under special circumstances. In the event that we're not able to deliver all you...
Tue, 12 Sep, 2023 at 11:55 AM
Is there any special arrangement for customers living in outlying islands?
Customers with delivery addresses in outlying islands can still enjoy free delivery service and will receive a call from courier for arranging delivery appo...
Mon, 4 Dec, 2023 at 5:29 AM
Can I change the date and time of my delivery?
As soon as your mattress leaves the warehouse, we will send you a shipping update and a tracking link for you to track your order. Should you wish to change...
Tue, 12 Sep, 2023 at 12:02 PM
Can I change my delivery address?
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, ...
Tue, 12 Sep, 2023 at 12:02 PM